Ticketless Parking uses licence plate recognition technology.

When you enter the car park, a camera records your vehicle’s number plate — no paper ticket is issued.

If your vehicle is registered, your parking session is automatically linked to your account and payment method.

To use Ticketless Parking, you must register your vehicle and payment details online.

Once registered:

·       Your number plate becomes your parking ID

·       Payment is processed automatically when you exit

·       The boom gate lifts without needing a ticket

Vehicles that are not registered may experience delays at exit and will need to follow payment instructions on-site. However, if you have not registered you can still pay on exit from the car park.

1. STEP 1 – Visit the Parking Portal https://parking.vicinity.com.au

2. STEP 2 – Create an Account

   Click “Sign Up” and complete your contact details.

3. STEP 3 – Add Your Vehicle

   Enter your vehicle number plate details.

   You may register multiple vehicles per account (if applicable).

4. STEP 4 – Add Payment Details

   Enter your credit or debit card details.

   Accepted cards: VISA, Mastercard and AMEX.

5. STEP 5 – Confirm Registration

   Review your details and submit.

You will receive a confirmation email once your account is approved.

If you are registered:

·       Payment is automatically charged to your nominated card when you exit.

If you are not registered:

·       Payment can be made at pay stations before exiting (if applicable), or

·       At the exit barrier using a credit or debit card.

Standard parking rates apply. 

You can absolutely return on the same day.

·       If your second visit occurs less than 1 hour after leaving the car park, parking fees may apply if your total time exceeds the free period.

·       If you are away from the centre for more than 1 hour, a new free parking period applies.

·       If required, you may enter your number plate at a pay station to check your parking session and pay any applicable fee.

Retailers, local residents and mobility permit holders must:

·       Register online, and

·       Complete validation in person at the Car Park Office (B1 Level).

Please bring relevant documentation (proof of employment, permit or ID as required).

Please press the help button at the exit barrier or visit the Car Park Office on B1.

Our team is available to assist.

Yes.

All personal and payment details are stored securely in accordance with our Privacy Policy and the Australian Privacy Act.

Your data is encrypted and used solely for parking management purposes.

Yes.

During the transition period, staff will be available to assist customers.

Each exit barrier is also equipped with a help button for immediate support.

We know exiting the car park can take time during peak periods.

Ticketless Parking is designed to:

·       Improve traffic flow

·       Reduce congestion at exit

·       Remove the need for paper tickets

·       Provide a more efficient parking experience

If you have further questions, please visit the Car Park Office on B1 or contact Centre Management on Level 3.