PARKING

A: An EV DC charger is a charging station that uses Direct Current (DC) to charge Electric Vehicles (EVs). It delivers a high amount of power to the vehicle's battery and can charge it in a shorter amount of time than the slower AC charger (7kW).

A: The charger is a ABB 120kW EV charger with two charging ports and is a high-power DC fast charger designed to quickly charge electric vehicles.

It comes equipped with two charging plugs and allows up to 2 EVs to charge simultaneously. Plugs included are two CCS2 plugs. The CCS2 plug is the current main standard plug and is used by Tesla and the majority of electric vehicles.

Please note: that the 120kW speed is split between the 2 EV bays, so the more cars charging at the same time will split the speed evenly e.g. 2 cars connected will split at 60kW per car

The distance an EV can travel in 10 minutes on a 100 kW charger depends on several factors, including the battery capacity of the vehicle, the current state of charge, and the efficiency of the vehicle.

However, as a rough estimate, a 100 kW charger can provide approximately 60-80 kilometres of range to an electric vehicle in just 10 minutes of charging. This estimation may vary based on factors such as weather conditions, driving style, and the specific make and model of the electric vehicle.

A: The introductory rate for the EV DC chargers at this shopping centre is 45 cents per kilowatt-hour (kWh). The rate will change with market conditions and current rate will be available on the app.

A: The charging time depends on the battery capacity of the EV, the state of charge. However, most DC chargers can provide up to 80% charge in 30-60 minutes.

A: The DC charger provides a pay per service, fast charge up to 120kW charge at a per KWh rate and can charge an EV much faster than our AC chargers 7kW. The Vicinity AC Chargers are currently free of charge for customers to use.

A: Users can charge their electric vehicles using the Chargefox mobile app or RFID card. Simply follow the instructions provided on the charger, select the charger on the app, and follow the prompts to initiate the charging process. If you prefer to use the RFID card, hold it against the reader on the charger to begin charging.

A: If you have trouble using the EV DC charger, you can contact the shopping center's Chargefox 24/7 customer support helpline for assistance on 1300 518 038. They can guide you through the charging process or arrange for a technician to help you.

A: No, customers should not use adapters with an EV DC charger, as doing so can potentially damage the hardware. EV DC chargers are designed to work with specific charging standards and connectors, ensuring optimal performance and safety. Adapters can introduce compatibility issues, and the charger may not be able to deliver the correct voltage or current to the vehicle, leading to potential damage to both the charger and the vehicle's electrical system. It is essential to use the appropriate charging cable and connector specifically designed for the EV DC charger to ensure safe and efficient charging.

06:00 – 22:00, 7 days a week, 365 days a year

Each customer receives a ticket at entry and can exit without validating at a Pay Station their stay is under 3 hours. If their stay is over 3 hours, customers can pay by Visa, MasterCard or American Express at one of our Pay Stations, conveniently located on B1 and B2 at the bottom of the travelators.

Please look at the time of entry printed on your parking ticket and calculate 3 hours from this point. Otherwise, you can insert your ticket into a Pay Station which will tell you how long you’ve been in the car park and what the cost is.

Entry and exit points are located at Victoria Avenue, Malvern Avenue and Archer Street.

• 0.0 - 3.0 Hours: Free
• 3.0 - 3.5 Hours: $7.00
• 3.5 - 4.0 Hours: $10.00
• 4.0 - 4.5 Hours: $20.00
• 4.5 - 5.0 Hours: $25.00
• 5.0 - 5.5 Hours: $30.00
• 5.5 - 6.0 Hours: $35.00
• 6.0 - 6.5 Hours: $40.00
• 6.5 - 7.0 Hours: $45.00
• 7.0+ Hours: $80.00

Payment can be made using your phone’s digital wallet, for example, Apple Pay on an iPhone. The card type used for payment must be Visa, MasterCard or American Express.

Lost tickets are charged at maximum daily rate. Please contact the carpark team via intercom at the pay station or visit the car park office, located on next to the David Jones lifts, at level B1 for assistance.

Please contact the carpark team via intercom at the pay station or visit the car park office, located on next to the David Jones lifts, at level B1 for assistance. One of our friendly car park attendants will assist you in finding your car.

Yes, we have EV chargers located on level B1 near the Kmart entrance. Electric charging is a paid service. Please refer to our website for more information about charging your electric vehicle.

Yes, we are pleased to offer valet parking to our guests. Valet is located on level 2 which you can directly access by bypassing other levels of our parking via the Archer Street ramp entry.

Yes, we have ample parking for customers with mobility requirements, located on every main level of our car park (excluding sublevels), in proximity to our main entrances for your convenience.

Xtream Carwash is located on B2 and operates 08:00 – 17:00, 7 days per week. Hours may vary on public holidays.

Please stay tuned – we will have a mechanic returning to the Chatswood Chase car park soon.

Yes, $80.00 for 7 hours or more.

Yes, we have arrangements in place for staff parking. Staff may park on level 3. Application forms may be collected from the car park office, located on B1, near the David Jones lifts.

Press the intercom / help button and the car park team will assist.

Entry and Exit locations remain the same, although their appearance have been upgraded.

An extra hour of parking is granted for validation to guests who hold mobility cards. Please present a copy of your mobility card to the Concierge Desk to be added to the register. Once on the register, please quote your name for validation.

Ticketless parking will come into effect within the first half of next year, with our final phase of opening after redevelopment.