PARKING

A: An EV DC charger is a charging station that uses Direct Current (DC) to charge Electric Vehicles (EVs). It delivers a high amount of power to the vehicle's battery and can charge it in a shorter amount of time than the slower AC charger (7kW).

A: The charger is a ABB 120kW EV charger with two charging ports and is a high-power DC fast charger designed to quickly charge electric vehicles.

It comes equipped with two charging plugs and allows up to 2 EVs to charge simultaneously. Plugs included are two CCS2 plugs. The CCS2 plug is the current main standard plug and is used by Tesla and the majority of electric vehicles.

Please note: that the 120kW speed is split between the 2 EV bays, so the more cars charging at the same time will split the speed evenly e.g. 2 cars connected will split at 60kW per car

The distance an EV can travel in 10 minutes on a 100 kW charger depends on several factors, including the battery capacity of the vehicle, the current state of charge, and the efficiency of the vehicle.

However, as a rough estimate, a 100 kW charger can provide approximately 60-80 kilometres of range to an electric vehicle in just 10 minutes of charging. This estimation may vary based on factors such as weather conditions, driving style, and the specific make and model of the electric vehicle.

A: The introductory rate for the EV DC chargers at this shopping centre is 45 cents per kilowatt-hour (kWh). The rate will change with market conditions and current rate will be available on the app.

A: The charging time depends on the battery capacity of the EV, the state of charge. However, most DC chargers can provide up to 80% charge in 30-60 minutes.

A: The DC charger provides a pay per service, fast charge up to 120kW charge at a per KWh rate and can charge an EV much faster than our AC chargers 7kW. The Vicinity AC Chargers are currently free of charge for customers to use.

A: Users can charge their electric vehicles using the Chargefox mobile app or RFID card. Simply follow the instructions provided on the charger, select the charger on the app, and follow the prompts to initiate the charging process. If you prefer to use the RFID card, hold it against the reader on the charger to begin charging.

A: If you have trouble using the EV DC charger, you can contact the shopping center's Chargefox 24/7 customer support helpline for assistance on 1300 518 038. They can guide you through the charging process or arrange for a technician to help you.

A: No, customers should not use adapters with an EV DC charger, as doing so can potentially damage the hardware. EV DC chargers are designed to work with specific charging standards and connectors, ensuring optimal performance and safety. Adapters can introduce compatibility issues, and the charger may not be able to deliver the correct voltage or current to the vehicle, leading to potential damage to both the charger and the vehicle's electrical system. It is essential to use the appropriate charging cable and connector specifically designed for the EV DC charger to ensure safe and efficient charging.

06:00 – 22:00, 7 days a week, 365 days a year

Chatswood Chase introduced Ticketless Parking in 2026. Our new system is designed to improve traffic flow and reduce delays when entering and exiting the carpark. Using licence plate recognition technology, customers no longer require a paper ticket - simply enter the carpark and your number plate becomes your entry record. For a seamless experience, please register your details here.

Entry and exit points are located at Victoria Avenue, Malvern Avenue and Archer Street.

• 0.0 - 3.0 Hours: Free
• 3.0 - 3.5 Hours: $7.00
• 3.5 - 4.0 Hours: $10.00
• 4.0 - 4.5 Hours: $20.00
• 4.5 - 5.0 Hours: $25.00
• 5.0 - 5.5 Hours: $30.00
• 5.5 - 6.0 Hours: $35.00
• 6.0 - 6.5 Hours: $40.00
• 6.5 - 7.0 Hours: $45.00
• 7.0+ Hours: $80.00

Payment can be made using your phone’s digital wallet, for example, Apple Pay on an iPhone. The card type used for payment must be Visa, MasterCard or American Express.

Please contact the carpark team via intercom at the pay station or visit the car park office, located on next to the David Jones lifts, at level B1 for assistance. One of our friendly car park attendants will assist you in finding your car.

Yes, we have EV chargers located on level B1 near the Kmart entrance. Electric charging is a paid service. Please refer to our website for more information about charging your electric vehicle.

Valet parking will be available from 30 April 2026 through our partnership with Lexus | Encore. Valet can be found on Level 1. Simply enter via the Archer Street Speed Ramp for easy access.

Yes, we have ample parking for customers with mobility requirements, located on every main level of our car park (excluding sublevels), in proximity to our main entrances for your convenience.

Xtream Carwash is located in the B2 and GA car parks and operates 08:00 – 17:00, 7 days per week. Hours may vary on public holidays.

Please stay tuned – we will have a mechanic returning to the Chatswood Chase car park soon.

Yes, $80.00 for 7 hours or more.

Yes, we have arrangements in place for staff parking. Staff may park on level 3. Register online here. Please note you will still be required to verify your employment with the carpark office located on B1.

Press the intercom / help button and the car park team will assist.

Entry and Exit locations remain the same, although their appearance have been upgraded.

An extra hour of parking is granted for validation to guests who hold mobility cards. Please present a copy of your mobility card to the Carpark Office on B1 to be added to the register. Once on the register, please quote your name for validation.

From 30 April 2026.

Yes. All visitors will enjoy free parking when visiting Chatswood Chase.

Local residents registered with Ticketless Parking system will receive 3 hours free parking.

Free parking is available for up to 2 hours for all visitors.

Customers eligible for extended free parking can enjoy a longer free parking period by registering for ticketless parking access.

Customers who live within the Willoughby Local Government area are eligible for extended free parking when registered for ticketless parking.

If you’re eligible for extended free parking, you will need to register just once for the ticketless parking system to continue accessing that benefit.

All other visitors can park as usual without registration.

These updates are designed to improve parking availability and easier access, helping customers find a space more easily when visiting the centre.

If your visit exceeds the free parking period, standard parking rates will apply to the additional time.

Extended free parking supports regular local customers while helping to maintain better availability of parking spaces for everyone visiting the centre.

What about disability or mobility permit holders?

Chatswood Chase continues to support customers with accessibility needs.

Customers displaying a valid disability parking permit can access an additional hour of free parking simply by registering with the ticketless parking system. Accessible parking bays remain available across the centre.

If you have questions about accessibility parking or need assistance, please speak with our car park team.